Refund Policy

Refund Policy

 

At Nanabazar, customer satisfaction is our top priority. If you are not satisfied with your purchase due to a damaged, defective, incorrect, or eligible returned product, we are committed to providing a fair and transparent refund process.

Please read this Refund Policy carefully before requesting a refund.

Refund Eligibility

You may be eligible for a refund if:

  • You receive a damaged product.

  • You receive a defective product.

  • You receive the wrong item.

  • The product is spoiled or expired upon delivery.

  • Your order cannot be fulfilled after payment has been successfully completed.

  • Your approved return meets the conditions of our Return Policy.

All refund requests are subject to review and approval by our customer support team.

Non-Refundable Situations

Refunds may not be available if:

  • The product has been fully consumed or used.

  • The product was damaged after delivery due to improper handling or storage.

  • The return request is made after the eligible return period.

  • No valid proof of purchase or order information is provided.

  • The product is marked as non-refundable at the time of purchase.

How to Request a Refund

To request a refund:

  1. Contact our customer support team.

  2. Provide your order number.

  3. Explain the reason for your refund request.

  4. Submit photos or other supporting information if requested.

  5. Our team will review your request and respond as quickly as possible.

Refund Processing

Once your refund request has been approved:

  • Refunds will be processed using the original payment method whenever possible.

  • For Cash on Delivery (COD) orders, refunds may be issued through a mutually agreed payment method.

  • Processing times may vary depending on your bank, mobile financial service, or payment provider.

Partial Refunds

In certain situations, a partial refund may be issued, including but not limited to:

  • Products returned with missing parts or accessories.

  • Items showing signs of use beyond reasonable inspection.

  • Orders where only part of the shipment qualifies for a refund.

Order Cancellation & Refund

If an order is cancelled before it has been processed or shipped, you may be eligible for a full refund if payment has already been made.

Once an order has been shipped, cancellation and refund requests will be handled in accordance with our Return Policy.

Need Help?

If you have any questions regarding refunds, our customer support team is always ready to assist you.

📞 Phone & WhatsApp
01321 148 030

📧 Customer Support
hello.nanabazar@gmail.com

📧 Business Inquiries
hello@nanabazar.com

📍 Address
House #06, Road #05
Priyanka City
Uttara, Dhaka – 1230
Bangladesh

Our Commitment

At Nanabazar, we believe in honesty, transparency, and customer satisfaction.

Every refund request is reviewed fairly to ensure that our customers receive the best possible service while maintaining the quality and integrity of our products.

Thank you for choosing Nanabazar. Your trust is our greatest priority.