Happy Return

Happy Return

Your Satisfaction Is Our Priority

At Nanabazar, we are committed to delivering premium-quality products. If you are not completely satisfied with your purchase due to a damaged, defective, or incorrect item, we’re here to make it right.

Our Happy Return Policy is designed to ensure a simple, fair, and hassle-free return experience.

Eligible Returns

You may request a return or replacement if you receive:

  • A damaged product

  • A defective product

  • An incorrect item

  • A product that does not match your order

  • A product that is spoiled or expired upon delivery

Please inspect your order upon delivery and notify us as soon as possible if you encounter any issues.

Return Conditions

To be eligible for a return:

  • The product should be unused or only minimally used (where applicable).

  • The product should be returned in its original packaging whenever possible.

  • Proof of purchase or your order number is required.

  • Return requests should be made within 24 hours of receiving your order.

Non-Returnable Items

For health and safety reasons, we may not accept returns for:

  • Products that have been fully consumed.

  • Items damaged due to improper storage or handling after delivery.

  • Products returned without a valid reason.

  • Items marked as non-returnable at the time of purchase.

Replacement & Refund

Once your return request is reviewed and approved, we may offer one of the following:

  • Product replacement

  • Refund

  • Store credit (where applicable)

The resolution will depend on the nature of the issue and product availability.

Refund Process

If a refund is approved:

  • Refunds will be processed using the original payment method whenever possible.

  • Processing times may vary depending on your payment provider.

  • Cash on Delivery (COD) refunds may be completed through an agreed payment method.

How to Request a Return

Follow these simple steps:

  1. Contact our customer support team.

  2. Provide your order number.

  3. Describe the issue with the product.

  4. Share photos of the damaged or incorrect item (if requested).

  5. Our team will review your request and guide you through the next steps.

Need Assistance?

We’re always happy to help.

📞 Phone & WhatsApp
01321 148 030

📧 Customer Support
hello.nanabazar@gmail.com

📧 Business Inquiries
hello@nanabazar.com

📍 Address
House #06, Road #05
Priyanka City
Uttara, Dhaka – 1230
Bangladesh

Shop with Confidence

At Nanabazar, every product is carefully sourced, quality-checked, and verified before it reaches your home.

Your trust means everything to us, and we’ll always do our best to ensure you have a happy and satisfying shopping experience.

Thank you for choosing Nanabazar!