Exchange Policy

Exchange Policy

 

At Nanabazar, we are committed to delivering high-quality products and ensuring customer satisfaction. If you receive a damaged, defective, or incorrect item, we are happy to assist you with an exchange whenever eligible.

Please read our Exchange Policy below.

Exchange Eligibility

You may request an exchange if you receive:

  • A damaged product

  • A defective product

  • The wrong item

  • A product that does not match your order

  • A spoiled or expired product upon delivery

Exchange requests are subject to verification and approval by our customer support team.

Exchange Conditions

To qualify for an exchange:

  • The request must be made within 24 hours of receiving your order.

  • The product should be unused or only minimally used (where applicable).

  • The product should be returned in its original packaging whenever possible.

  • A valid order number or proof of purchase is required.

Our team may request photos of the product to help process your exchange request.

Non-Exchangeable Items

We may not be able to exchange products if:

  • The product has been fully consumed or significantly used.

  • The product was damaged after delivery due to improper handling or storage.

  • The exchange request is made after the eligible period.

  • The item is marked as non-exchangeable at the time of purchase.

Exchange Process

Once your exchange request is approved:

  1. Our support team will review your request.

  2. The returned product will be inspected, if required.

  3. A replacement product will be arranged, subject to stock availability.

  4. If the requested item is unavailable, we may offer an alternative product of equal value or provide a refund in accordance with our Refund Policy.

Exchange Shipping

If the exchange is approved due to an error on our part (such as a damaged, defective, or incorrect item), Nanabazar will arrange the exchange process.

Additional shipping charges may apply if the exchange request is due to reasons not covered by this policy.

Need Assistance?

If you have any questions or need help with an exchange request, please contact our customer support team.

📞 Phone & WhatsApp
01321 148 030

📧 Customer Support
hello.nanabazar@gmail.com

📧 Business Inquiries
hello@nanabazar.com

📍 Address
House #06, Road #05
Priyanka City
Uttara, Dhaka – 1230
Bangladesh

Our Commitment

At Nanabazar, every product is carefully sourced, quality-checked, and verified before it reaches your home.

We are committed to resolving eligible exchange requests quickly and fairly, ensuring you can shop with confidence every time.

Thank you for choosing Nanabazar.